All room rates and fees are in South African Rand (ZAR) and include 15% VAT.
Rates, inclusions, and room occupancies are as stated in your confirmation and may be subject to change at any time without notice.
Payment Guarantee Policy
A valid debit/credit card guarantee is required at the time of booking and a reservation will be deemed confirmed after processing of all deposits and payments. Portland Manor reserves the right to release bookings without prior notice if full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings.
An online payment link is available for secure debit/credit card payments and the card utilised for this (and all online bookings) must also be presented by the cardholder upon check-in, accompanied by passport or ID verification.
If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any debit/credit card surcharge or currency fluctuation is unable to be refunded.
Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
– 14+ days before arrival: Deposit refundable
– 14-7 days before arrival: 50% of full booking rate non-refundable
– 72 hours before arrival: 100% non-refundable
– No-show: 100% non-refundable
Arrival & Departure
Check-in Time: From 2 pm, before 6 pm. Earlier access is subject to availability on the day of arrival.
Check-out Time: 11 am.