Cancellations of bookings must be done in writing. Where cancellations are sent by e-mail, you must obtain an e-mail proof of receipt and retain written acknowledgment of receipt from Portland Manor. Cancellation of bookings cut-off times:
- 14+ days before arrival: Deposit refundable
- 14-7 days before arrival: 50% of full booking rate non-refundable
- 72 hours before arrival: 100% non-refundable
- No-show: 100% non-refundable
No refunds will be given by Portland Manor for partly used vouchers or for no-shows.